"Operations Management is the key to achieving competitive advantage for organizations, whether they are in manufacturing or in the service industry. It is increasingly recognized as a significant factor, contributing to the effective performance of firms. Operations management processes address the questions that an organization faces in its choice of products, manufacturing technology, utilization of capacity, management of quality, costing and sourcing of materials and supply chain management. This course lays the foundation for designing and managing business processes besides developing insights about strategic and tactical aspects of operations. This course provides participants with concepts, techniques and tools related to
Design core operational capabilities
Analyze the processes and systems
Improve performance of organizations by applying them to a broad range of application domains"